Although I have been visiting India for the last eleven years at least once every 18 months, the extent to which certain organisations provided service shocked and amazed me.
If Airtel surprised me by providing the phone connection and broadband within 48 hours, HDFC Bank even shocked me by providing me with Instant ATM card and other paraphernalia the moment I gave their representative the documents they asked for. Last Sunday afternoon, there was some issue with our landline connection and the line went dead. I called up Airtel and they promised to set it right by 10 a.m on Monday. I was very, very sceptical about the promise mainly because it was a Sunday. But to my surprise, an engineer came knocking at our doors two hours later and the line was set right.
I am well aware that I shouldn’t generalise things by the above experience, but it was a pleasant and welcoming change. Perhaps, the key lies in being mentally prepared for the worst. In any case, I am getting prepared for the law of averages to strike. 🙂